In this episode, we’re diving into one of the most important—and often overlooked—aspects of running a successful salon: the guest experience. Whether you’re a commission-based salon owner or an independent stylist, how your guests feel from the moment they discover you to the moment they leave your chair determines your growth, retention, and reputation. I’mContinueContinue reading “🎙️ From Chair to CEO – Episode 2: Mastering the Client Experience: The Key to Long-Term Client Retention”
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Elevate Your Salon Client Experience in 2025
The secret to client retention in salons lies in the overall experience rather than just the service provided. By enhancing every interaction—from initial contact to post-appointment follow-up—stylists can make clients feel valued. Implementing personalized care boosts perceived value, leading to greater loyalty and satisfaction. A free checklist is available to aid in this improvement.