Welcome to Episode 8 of From Chair to CEO!
In today’s episode, we’re talking about the most underestimated tool in your business: the consultation. Whether you’re a solo stylist or a salon owner coaching a team, this one phase can completely transform your business—from guest loyalty to upsells, retention, and even preventing complaints.
I’m walking you through:
- What most consultations miss (and how to fix it)
- How to structure consultations that build trust and clarity
- Exactly what to ask, what to say, and how to quote with confidence
- Why this step protects you legally and emotionally
- How to use consultations to increase rebooking, retail, and referrals
Plus, I’m offically launching my Complete Client Scripting Guide, built for beauty pros who want plug-and-play language for every phase of the client journey.
✨ Resources + Links:
- ✅ Download the FREE Mini Consultation Checklist
- 📘 Get the Complete Client Scripting Guide
- 💻 Visit amandasmearman.com
- 📱 Follow me on Instagram @amandasalonstylist
- 🎙️ Listen to past episodes here